Refund Policy
Login details are delivered by email within 24 hours. All sales are final, with three exceptions.
Last updated 26 October 2026When You Get Your Money Back
- SetsunaEpic can’t fulfil your order
You get a full refund.
- Your login details don’t arrive within 24 hours
You can cancel the order for a full refund.
- A product is significantly not as described
The SetsunaEpic team reviews it case by case and offers an exchange or a refund.
If Your Login Details Haven’t Arrived
Check your spam and promotions folders first, and make sure the email address you entered at checkout is correct. If your login details still haven’t arrived within 24 hours of payment, contact Support with your order number. You can cancel the order for a full refund.
If a Product Isn’t as Described
For example, a character, server or amount on the account doesn’t match its listing. Contact Support before you use the account or change its email and password, and send your order number with a screenshot. The SetsunaEpic team checks each case and offers an exchange or a refund.
What Isn’t Refundable
- Accidental purchases and changes of mind.
- An order delivered as described within 24 hours.
- Games that allow only 1 login (Dragon Ball Z Dokkan Battle, One Piece Bounty Rush, Fate/Grand Order): problems that come from not logging in within 24 hours of delivery.
How to Ask for a Refund
Message Support on Discord or email support@setsunaepic.com with your order number and what went wrong. Support hours: 7 pm–noon next day Eastern (4 pm–9 am next day Pacific). Approved refunds go back to the card or payment method you used at checkout.
SetsunaEpic provides game accounts. It never offers in-game currency on its own: resource starters are whole accounts that come stocked with currency.
