What Do You Need Help With?

Most resource starter accounts arrive by email automatically, shortly after payment. The SetsunaEpic team prepares character and combo accounts, so they can take a little longer. If your order hasn’t arrived within 24 hours, contact Support and you can cancel it for a full refund.

Check your spam and promotions folders, and make sure the email address you entered at checkout is correct. Then message Support on Discord or email support@setsunaepic.com with your order number, and you’ll get your details again.

Use the exact email and password from your delivery email. Copy and paste them to avoid typos. Some games ask for a verification code the first time you log in. If that happens, contact Support with your order number for help.

Yes. In most games you can change both the email and the password, or just the password, so you’re the only one with access. Do this as soon as you log in.

Dragon Ball Z Dokkan Battle, One Piece Bounty Rush and Fate/Grand Order allow only 1 login with the details in your delivery email. Bind the account to your own email straight away, and don’t delete the game before you’ve done it.

Trading accounts can go against some publishers’ terms of service. SetsunaEpic accounts haven’t had problems so far, but each publisher decides how to enforce its own rules.

A fresh starter is a new account with the 5★ character you choose. A resource starter is a fresh account stocked with currency and tickets, so you can pull for yourself. A farmed starter already has progress (for example AR 50+ in Genshin Impact) and saved resources. A meta combo gives you a team of characters that work well together on 1 account.

Yes. Choose a Character Service product, then send Support a screenshot of the characters you want to get a price.

No. Resources and characters stay on the account you buy, and you can’t transfer them to another account.

No. SetsunaEpic never offers in-game currency on its own. Resource starters are whole accounts that come stocked with currency, so you can pull for yourself.

You can pay by credit or debit card, or with Klarna, at checkout.

SetsunaEpic sets prices in pounds sterling (£). Depending on where you are, the site may show them in your local currency.

All sales are final, with three exceptions: you get a full refund if SetsunaEpic can’t fulfil your order; you can cancel for a full refund if your login details don’t arrive within 24 hours; and if a product is significantly not as described, the SetsunaEpic team reviews it case by case for an exchange or a refund. Contact Support before you use or change the account. Accidental purchases and changes of mind don’t qualify. The full Refund Policy is linked at the bottom of every page.

If a product is significantly not as described, contact Support before you use the account or change its login. The SetsunaEpic team reviews each case and offers an exchange or a refund.

Login details are delivered by email within 24 hours. If yours don’t arrive within 24 hours, you can cancel the order for a full refund.