Privacy Policy

The Short Version

1. 1Only what your order needsYour email, name and country, so your login details reach you.
2. 2Card details stay with Stripe and KlarnaSetsunaEpic never sees or stores your full card number.
3. 3Your data isn’t soldIt’s shared only with the services that run the shop, listed below.
4. 4You’re in controlAsk for a copy, a fix or deletion at any time, and unsubscribe from emails in 1 click.

1Who Looks After Your Data

SetsunaEpic LTD, a company registered in England and Wales, decides how your data is used. UK data protection law applies.

Westlink House 137D, 981 Great West Road, Brentford, London TW8 9DN, United Kingdom
Privacy questions: support@setsunaepic.com, subject “Privacy”

2What SetsunaEpic Collects

• Order detailsEmail address, first and last name, country, the accounts you ordered, server and package, order number and any discount code.When you check out
• Payment detailsPayment type, the last 4 digits of your card and your billing country. Stripe and Klarna keep the full card details.When you pay
• Your accountEmail, password (stored encrypted), order history and reward points.Only if you create an account
• Messages to SupportYour emails, or your Discord username and messages.When you contact Support
• ReviewsThe name you show, your rating, your review and any photos.When you write a review
• Email listYour email address and the date you joined.When you sign up for deals and restock emails
• Device and visitIP address, browser, pages you visit, your currency choice and what’s in your cart.When you use the website (see Cookies)

3Why It’s Used

• Deliver your order and send your login detailsNeeded to fulfil your order
• Stop fraud and keep payments safeLegitimate interest in a safe shop
• Answer your messages to SupportNeeded to fulfil your order, or legitimate interest
• Keep tax and accounting recordsRequired by law
• Send deals and restock emailsYour consent. Unsubscribe at any time.
• Measure visits and ads, and improve the websiteYour consent, through the cookie choice

4Who It’s Shared With

SetsunaEpic doesn’t sell your personal information. It’s shared only with services that help run the shop, and only what each one needs:

• Payments: Stripe (card, Apple Pay, Google Pay, Link) and Klarna.
• Email: Google, for Support email, and the email service that sends order and newsletter emails.
• Website: the hosting company that runs the website.
• Reviews: WiserReview, which shows and checks reviews.
• Discord: if you message Support there, Discord’s own privacy policy also applies.
• Analytics and ads: Google, only if you agree to those cookies.
• When the law requires it: tax authorities, the police or a court.

5Cookies

Some cookies are needed for the website to work: they keep your cart, your login and your currency choice. Analytics and ad cookies are used only if you agree. You can change your choice at any time, and you can block or delete cookies in your browser settings.

6How Long It’s Kept

• Orders and payment records6 years, as UK tax rules require
• Messages to SupportUp to 2 years after your last message
• Your account and pointsUntil you ask to delete your account
• Email listUntil you unsubscribe
• ReviewsUntil you ask to remove them

7Where It’s Handled

Part of the SetsunaEpic team and some of the services above work outside the UK, for example in Vietnam and the United States. When your data is handled there, SetsunaEpic keeps it protected as UK law requires.

8Keeping It Safe

The website uses a secure connection (HTTPS), card payments are handled by Stripe and Klarna, and only team members who need order details can see them. No system is perfectly secure: if a data breach affects you, SetsunaEpic tells you as the law requires.

9Your Rights

You can ask SetsunaEpic to:

• Give you a copy of your data, or send it to another service.
• Fix data that’s wrong, or delete it.
• Stop or limit how it’s used, including for marketing.
• Withdraw your consent at any time, for example by unsubscribing.

Email support@setsunaepic.com with the subject “Privacy request”. You get a reply within 1 month. If you’re not happy with the answer, you can complain to the UK Information Commissioner’s Office at ico.org.uk. If you live in the EU or in a US state with privacy laws, such as California, you have similar rights.

10Children

SetsunaEpic isn’t meant for children under 16 and doesn’t knowingly collect their data. If you think a child has shared their details, contact Support and they’ll be deleted.

11Changes to This Policy

SetsunaEpic can update this policy. The date at the top shows the latest version. If a change affects how your data is used, account holders get an email first.