Terms & Conditions

The Short Version

1. 1You get a game account by emailLogin details arrive within 24 hours of payment, or you can cancel for a full refund.
2. 2Secure it as soon as it arrivesLog in and change the email and password, so you’re the only one with access.
3. 3Game publishers set their own rulesSetsunaEpic isn’t linked to any publisher and can’t control what they do with an account.
4. 4All sales are final, with three exceptionsThey’re listed in the Refund Policy.

1Who You’re Ordering From

SetsunaEpic is run by SetsunaEpic LTD, a company registered in England and Wales.

Registered address: Westlink House 137D, 981 Great West Road, Brentford, London TW8 9DN, United Kingdom
Email: support@setsunaepic.com · Support on Discord

2Who Can Order

You need to be 18 or older, or have a parent’s or guardian’s permission. You also need an email address you can check and a payment method you’re allowed to use.

3What You Get

Each product is a game account: a fresh starter, resource starter, farmed starter or meta combo. The product page and its pictures show the game, server and what’s on the account, such as the characters or the amount of currency.

• Each account is unique, so every order line is 1 account.
• Resource starters are whole accounts stocked with currency. SetsunaEpic never provides in-game currency on its own.
• The account is the one you picked when you checked out: the server and package shown in your order email.

4Prices and Payment

• Prices are in British pounds (£), and you pay in pounds. Prices shown in US dollars or euros are estimates: your bank sets the final rate and may add a fee.
• You can pay by card, Apple Pay, Google Pay, Link or Klarna. Payments are handled by Stripe and Klarna, so SetsunaEpic never sees your full card number. Klarna’s own terms apply when you pay in 3.
• You can use 1 discount code per order. Codes can’t be combined.
• If a price is clearly wrong because of a mistake, SetsunaEpic can cancel the order and refund you in full.

5Delivery

Your login details are sent by email within 24 hours of payment, to the email address you entered at checkout. With Apple Pay or Google Pay, that’s the email in your wallet.

• Some games need one more step, such as binding the account through Discord. The product page tells you when.
• If nothing arrives, check your spam and promotions folders, then contact Support with your order number.
• If you typed the wrong email address, contact Support straight away.

6Your Right to Cancel

Accounts are digital content. When you tick the box at checkout, you ask SetsunaEpic to start preparing your order straight away, and you agree that the usual 14-day right to cancel ends once delivery starts. Refunds then follow the Refund Policy.

Nothing in these terms takes away your legal rights as a consumer.

7Keeping Your Account Safe

• Log in as soon as your login details arrive. Where the game allows it, change the email and password.
• Games that allow only 1 login (Dragon Ball Z Dokkan Battle, One Piece Bounty Rush, Fate/Grand Order): log in within 24 hours of delivery.
• Don’t share your login details with anyone. Keep your order email as your proof of purchase.

8Game Publishers’ Rules

SetsunaEpic isn’t affiliated with any game publisher, and no publisher endorses it. Game names, logos and artwork belong to their owners.

Some publishers’ terms don’t allow accounts to change hands, and a publisher can suspend, reset or close an account at any time. SetsunaEpic can’t control this. Read the game’s own terms before you order, and see Is Buying an Account Safe? for what to expect.

9Refunds and Exchanges

All sales are final, with three exceptions: SetsunaEpic can’t fulfil your order, your login details don’t arrive within 24 hours, or a product is significantly not as described. The Refund Policy explains each one and how to ask.

If something’s wrong, contact Support first. Most problems are fixed quickly, and a payment dispute opened without contacting Support can slow things down.

10Your SetsunaEpic Account and Points

You don’t need an account to order. If you create one, keep your password safe: you’re responsible for what happens in your account.

• You earn points when you order. Points count toward your rank and unlock discount coupons.
• Points have no cash value and can’t be moved to someone else. Points from a refunded order are removed.
• SetsunaEpic can change how points work. Changes are posted on this page.

11Reviews and Fair Use

• Reviews must be honest and about your own order. Don’t post login details or anyone’s personal information. SetsunaEpic can remove reviews that break these rules.
• Don’t misuse the website: no fraud, no payment methods you’re not allowed to use, no bots that overload it and no attempts to break in.
• SetsunaEpic can cancel an order it believes is fraudulent and refund the payment.

12Responsibility for Problems

SetsunaEpic is responsible for providing the account as described. It isn’t responsible for losses it couldn’t foresee, for what a game publisher does with an account, or for problems caused by your device or internet connection.

For any order, SetsunaEpic’s total responsibility is limited to the amount you paid for it. This doesn’t limit responsibility where the law doesn’t allow it, such as for fraud.

13Changes and the Law

• SetsunaEpic can update these terms. The date at the top shows the latest version, and the terms in place when you ordered apply to that order.
• These terms are governed by the law of England and Wales. If you live in another country, you keep any consumer protections your local law gives you.